Visa Debit Card 

As a member of Equishare Credit Union, we value your comments and questions and will work with you to address your concerns as quickly as possible.

We would like to thank everyone for their patience while we work through the challenges emerging from our transition to a new debit card processing company.  We want to assure you that Equishare Credit Union is committed to providing our members with great customer service, and we are devoting our full attention to resolving any challenges arising from this transition.

If you will address your concerns to 316-263-6171 option 2, a member service representative will address your specific concern with accuracy and efficiency.  Or you can email us at equishare@intcon.net .  Please leave your name, contact information and a brief description of your concern. 

Some of our frequently asked questions:

Q.      I can not activate my new card.

A.      New card can not be activated until January 14, 2008.

Q.      I lost or threw away my PIN.

A.     Contact Equishare Credit Union and a new PIN will be mailed.

Q.        I did not receive a new card.

A.      Contact Equishare Credit Union at the above contact information.

(After January 14^th 2008)

Q.      I am having trouble activating my card.

A.     Try performing a PIN based transaction at a retailer or ATM, or contact Equishare Credit Union and we will assist you with other options.

Q.        My card does not work.

A.      If you have already tried to activate your card by calling 1-800-588-9970 or performing a PIN based transaction, then call Equishare Credit Union at the above contact information.

Q.        I still have my old Visa debit card can I still use this?

A.     After January 14^th your old card (this card has a golden sunset w/flag) will be de-activated. Please destroy your old card.

Q.      My name is spelled wrong on my card.

A.     Contact Equishare Credit Union at the above contact information.

( Lost or Stolen Cards call 1-800-528-2273 )

Q.       My spouse activated their card, do I need to activate mine also?

A.      No, but if you are having trouble activating your card, It may be that you are not the primary person on the account.   If this is the case you must use your spouse’s (primary account holder’s) social security number to activate.  If you have already tried to activate your card by calling 1-800-588-9970 with the above information or performing a PIN based transaction, then call Equishare Credit Union at the above contact information.